FREQUENTLY ASKED QUESTIONS
Q: What is Cookie Cruz?
A:We are a local late-night cookie delivery service in Santa Cruz, California. We also offer a wide selection of milk and Marianne's Ice Cream.
Q: Where do you deliver to?
A:We deliver to the Santa Cruz area: UCSC, Santa Cruz, Soquel, Capitola, Scotts Valley, and Aptos. Not sure if we deliver to you? Shoot us an email or give us a call!
Q: can I pick-up my order?
A:Absolutely! We now offer FREE pick-up ordering, featuring discounted pricing on delicious cookies, milk and ice cream. Please visit our Pick-Up Menu page for ordering instructions.
Q: What is pick-up ordering?
A:Pick-up ordering is a great option for those who live outside of our delivery range to order AND save money. Whether you live in Bonny Doon, Watsonville, or even somewhere WITHIN our delivery range, place a pick-up order (online only) and give us a visit!
Q: How do I pick-up my order?
A:After you place your order, please arrive at 254 Potrero Street, Santa Cruz, CA within 10-20 minutes. Please park in the Extra Kitchen parking lot and remain in your car! Our shared kitchen space does not allow for customers to enter the building. We will bring your order to your car once it is ready! Thank you for your cooperation, we appreciate it!
Q: do you deliver to ucsc?
A:Yes! Please note on your order which college/location (on campus) you would like us to deliver to. If your UCSC location on the order is unclear or left blank, a driver will call or text you for clarification. You can expect another alert when they arrive at your delivery destination.
Q: Do you deliver to apartments?
A:Of course! Please include any specific instructions, gate codes, etc. if you live in an apartment complex. If you live in a large complex, please be prepared to meet your delivery driver at a convenient location (i.e. a lobby, parking lot, or gate)! The less time it takes to find parking, wander around a huge complex and locate your apartment, the faster they can deliver your cookies & the next customer's! Thank you for being courteous and kind to your fellow Cookie Cruz customers!
Q: Do You cater events?
A:Absolutely! We have previously catered weddings, birthday parties, and college events. Click this link to view our Catering PDF for general information (including pricing, photos, and agreements). When you are ready to place an order, click this link to fill out our Google Form. Please place your order at least 2 days prior to the desired delivery date. Form submissions may take up to 24 hours for processing and confirmation.
Q: Do drivers carry change?
A: Our drivers carry no more than $20 in change, please let us know beforehand if you will need more!
Q: CAN I PAY WITH CASH?
A: Of course! Select "Cash on Delivery" when you are checking out. Please let us know beforehand by adding a note during checkout if you will be requiring more than $20 in change. You may also call us at (831) 419-1257 to give us a heads up.
Q: How long does the delivery take?
A:Deliveries can take anywhere from 35 to 65 minutes. Every batch is handled with care and baked fresh to order. We do our absolute best to make sure your cookies are warm and your ice cream and milk are cold, just the way they should be.
Q: How do I apply to work at cookie cruz?
A:We are currently not hiring, but we would love to consider you for future employment opportunities. Please email your resume to , use the subject line "Job Application" and be sure to include your contact information. Thank you for your interest in Cookie Cruz!